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No — sign-up, fleet management, posting loads, and chatting are all free. Lazi only earns when a match completes: a 5% service fee charged to the shipper, never the carrier. See pricing for the breakdown.

Under three minutes. Email, company name, one vehicle, and you can browse matches. Bank details for payouts can wait until your first job lands.

Tap the link from the device the invite was sent to (email or phone). It auto-binds you to the inviting company under the role they chose. Tokens expire after 7 days — if yours has lapsed, email us and we’ll resend.

It changes your truck from Working to Lazi (available). Loads going your way light up amber on the map and a suggested match pops up if there’s a good fit on your route.

Yes — every post can be marked Public, Network Only (your Trusted Circle), or Direct (one specific company). Pick per post; the default is Network Only.

A transparent formula: equipment-type rate per km × distance, then a backload discount — labour and distance are reduced, while fuel and RUC pass through at cost, so a backload typically lands around 65–75% of dedicated freight. The numbers and the formula both show on the post — no black box.

Once a job completes, each side can leave the other a 1–5 star rating from the job page. Ratings and completed-job counts show on bids and load cards, so everyone sees who they’re dealing with. One rating per job.

Within 48 hours of both sides confirming delivery via the digital ticket. Paid straight to the carrier’s NZ bank, full listed amount.

Stripe processing, GST-compliant invoicing, the matching service, support, and the platform. It’s only ever charged to the shipper.

In History — every completed match has a downloadable PDF invoice for each party.

In Team, tap Invite. Email or SMS the link — the new user signs up bound to your company under the role you picked.

In Partners, create a partner invite — they sign up as their own company and land in your Trusted Circle, not your team.

Only people inside your company by default. Partner companies see only what you share per-post. Drivers can be configured to see job details without pricing if the company prefers.

Yes. Signed in, open Settings → Account to leave your company or request account deletion under the NZ Privacy Act. We anonymise your personal details; the financial records we’re legally required to keep for IRD (your past invoices and payments) are retained against your company, not you.

Dispatch can line up a truck’s empty return before the driver even finishes the job.

1. On the truck’s page in Fleet, open Schedule and pick the window it’ll be running empty.

2. Choose where it’s heading — home base, or a one-off destination.

3. When the window opens, the truck flips to Lazi automatically and the driver gets a heads-up. Loads on the route start matching.

4. At the end of the window it auto-stops, so nobody has to remember to switch it off.

The driver can still Go Lazi or Stop by hand any time — the schedule just saves the office a step.

Still stuck? help@lazi.co.nz — a real person replies, usually within the hour.

If you sell material — aggregate, sand, metal — Lazi can carry the delivery on a truck already heading that way.

1. List what you sell as a supply product with your yard price.

2. When a buyer orders, it becomes a load nearby Lazi trucks can pick up.

3. The weighbridge docket confirms the quantity that actually left, and the order settles on that figure.

4. You’re paid for the material; the carrier’s paid for the run — both on the one job.

It turns a delivery into a backload for someone else’s empty truck.

Still stuck? help@lazi.co.nz — a real person replies, usually within the hour.

Most jobs run clean, but here’s the path if one doesn’t.

1. On the job page, open a dispute if the delivery isn’t right — add photos and a note. The other party and the Lazi team both see it.

2. We look at the digital ticket, the photos, and the chat, and work it out with both sides.

3. If a job is refunded, the money for the haul goes back to the shipper. Lazi’s service fees on the job aren’t refunded — they cover processing and invoicing that already happened.

4. On a full refund you’re issued a GST credit note so your books stay square. See pricing for how the fees work.

Payouts pause while a dispute is open, so nothing settles until it’s sorted.

Still stuck? help@lazi.co.nz — a real person replies, usually within the hour.

The Lazi app is built for the cab — big buttons, a map, and one tap to Go Lazi.

1. Get the app from your dispatcher’s invite link, or the app store once you’re set up.

2. Sign in and pick the truck you’re driving today.

3. You’re Working while you’re on a job. Finish, tap Go Lazi, and loads on your way home light up.

4. Accept one, follow the run, snap the pickup and delivery photos, and you’re paid to your account.

Your licence details need to be on file first so you can be put on a truck — add them in your driver record.

Still stuck? help@lazi.co.nz — a real person replies, usually within the hour.